We've Got Your Back
Whatever your concern, our dedicated team of associates are here to help.
Trouble with your order? Want to return a product? Need help choosing a rug? No problem!
We'll send you tracking information via email within 1-2 business after placing your order. You can also access your tracking information by logging into your account and navigating to your order info.
Of course! For most of our rugs we offer a 30-day trial period where you can try your rug on at home and return it for a refund on the full price of the rug.
Regularly vacuuming and spot cleaning should be sufficient to keep your rug looking new. For more in depth rug care info, head over to our rug care page here.